Shayona Enterprise — shayonagifts.com
Last updated: 14 August 2026
At shayonagifts.com, we understand that the delivery of your personalized gift is just as important as its creation. This Shipping Policy explains how we dispatch, pack, and deliver your order, and what to expect at each stage — so there are no surprises once you've placed your order.
1. Order Processing and Dispatch
Since many of our products are personalized, engraved, or made-to-order, we require some time to craft your item with care before it is shipped. Orders are generally dispatched within 24-48 hours of order confirmation, unless your product requires additional customization time, in which case the estimated processing time will be mentioned on the product page.
Order confirmation and dispatch updates will be sent to you via email, SMS, and/or WhatsApp (where opted in) on the mobile number and email address provided at checkout.
2. Delivery Timeline
shayonagifts.com is committed to delivering your order within the fastest possible time frame, while ensuring the highest quality of packaging. Delivery generally takes up to 10-12 working days from the date of dispatch, depending on your location and the courier partner serving your area.
Please note that delivery timelines are estimates and not guaranteed. Actual delivery may vary due to product customization requirements, courier transit times, remote/rural locations, or circumstances beyond our control (see Section 11).
3. Working Days and Holidays
We process and ship orders throughout the week, except Sundays and public/national holidays, during normal working hours. Orders placed on a Sunday or holiday will be processed on the next working day.
4. Courier Partners
To ensure that your package reaches you safely and in good condition, we ship through reputed courier agencies such as FedEx, Bluedart, and Delhivery. If a courier service is not available in your area, we will make reasonable efforts to ship your order via Government Registered India Post; however, we cannot guarantee delivery timelines for India Post shipments.
We partner only with reliable, reputable courier companies, and orders are shipped with adequate packaging to minimize the risk of damage in transit.
5. Consolidated Shipments
If your order contains multiple products, we aim to consolidate them into a single shipment so that you receive your entire order together and to reduce packaging waste. If one or more items in your order require additional crafting time, your delivery date may be adjusted so that all items can be shipped together, unless you request a split shipment by contacting us.
6. Shipping Charges
Shipping charges (if any) are calculated at checkout based on your delivery location, order value, and weight/dimensions of the product(s) ordered, and will be clearly displayed before you complete your payment. We may offer free shipping above a specified order value, as indicated on the Site from time to time.
7. Address Accuracy and Delivery Attempts
To ensure your package is delivered correctly and within the estimated time frame, please make sure your shipping address is complete, accurate, and uses correct abbreviations and spacing (including PIN code, landmark, and a reachable phone number). We do not take responsibility for delayed, misdirected, or failed delivery caused by incorrect or incomplete address information provided by the customer.
If you are not available to receive your parcel at the time of delivery, the courier company will generally leave a delivery attempt note with instructions on how to arrange a re-delivery or collect your package from their local depot. Most couriers make up to 2-3 delivery attempts before returning the shipment to us. Additional shipping charges may apply for re-attempted or re-shipped deliveries where the fault is not ours.
8. Pincode Serviceability
While we ship across India, delivery may not be available to every pincode due to courier network limitations. Serviceability for your pincode is checked automatically at checkout or on the product page. If your area is not serviceable at the time of ordering but becomes serviceable later, we will contact you to confirm before shipping, or process a refund if you no longer wish to proceed.
9. Address Changes After Order Placement
If you need to change your delivery address after placing an order, please contact us immediately at the details in Section 20. We will try our best to update it before dispatch, but we cannot guarantee an address change once the order has been shipped, and any additional charges for redirection (if permitted by the courier) will be borne by the customer.
10. Risk Transfer and Ownership
Ownership and risk in the products (including risk of loss or damage) passes to you upon delivery to the address provided at checkout, or upon handover to the person present to receive the order at that address, or, where permitted, upon delivery confirmation by the courier partner.
11. Delays Beyond Our Control
While we do our utmost to ensure timely delivery, shayonagifts.com is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to courier/logistics disruptions, natural disasters, strikes, bandhs, extreme weather, regional lockdowns, customs delays (for international orders), or other force majeure events. We will keep you informed and assist in tracking your order wherever possible.
12. Order Tracking
Once your order is shipped, you will receive a tracking number and courier details via email/SMS/WhatsApp so you can track your shipment's status directly on the courier partner's website. If you do not receive tracking details within the expected processing window, please contact us using the details in Section 20.
13. Return to Origin (RTO) and Refused/Unclaimed Deliveries
If a shipment is refused at the time of delivery, remains unclaimed after multiple delivery attempts, or is returned to us as undeliverable due to an incorrect/incomplete address or the recipient's unavailability, it will be treated as a Return to Origin (RTO) case. In such cases:
- We will attempt to contact you to arrange re-delivery, which may involve additional shipping charges.
- If re-delivery is declined or not possible, a refund will be processed as per our Return & Refund Policy, minus the original and return shipping charges actually incurred by us.
- For made-to-order/personalized items that are refused without valid reason, refund eligibility will be assessed as per our Return & Refund Policy, as such items may not be resalable.
14. Damaged, Lost, or Missing Shipments
We package all orders carefully to minimize the risk of damage in transit. If your order arrives damaged, please retain the original packaging and contact us within 48 hours of delivery, along with photos/video of the damaged item and packaging, so we can assist you as per our Return & Refund Policy.
If your shipment is lost in transit or shows no tracking movement for an extended period, please contact us so we can raise the matter with the courier partner and arrange a resolution (replacement, refund, or reshipment) as appropriate.
15. International Shipping
Where international shipping is available, delivery timelines, shipping charges, and courier options may differ from domestic orders, and will be displayed at checkout. International orders may be subject to customs duties, import taxes, or clearance delays levied by the destination country, which are the responsibility of the customer and are not included in our shipping charges.
16. Cash on Delivery (COD)
Where Cash on Delivery is offered as a payment option, it will be clearly indicated at checkout along with any applicable COD charges. COD orders may be subject to additional verification and may take slightly longer to process.
17. Invoice and Tax
A tax invoice (including applicable GST) will be shared with your order via email and/or included with your shipment, in accordance with applicable Indian tax laws.
18. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our logistics partners, operational processes, or applicable law. The "Last updated" date at the top of this page will change accordingly, and the updated Policy will apply to orders placed after the update.
19. Governing Law
This Shipping Policy is governed by the laws of India, and courts at Gandhinagar/Surat, Gujarat shall have exclusive jurisdiction, subject to applicable consumer protection laws that permit you to approach a forum in your own place of residence.
20. Contact Us
For any questions about your shipment or this Shipping Policy, please contact us at:
Shayona Enterprise
Email: desairavi1892@gmail.com
Address: B-36, GIDC, Electronic Estate, Sector-25, Gandhinagar, Gujarat - 382024, India