How do I cancel an order on shayonagifts.com
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
Received Defective/Broken product, it needs to be reported within 24 hours of delivery.
NOTE: The replacement will only be initiated after our quality check process to make sure the product is in intact (not damaged or impaired in anyway; not used in anyway just like you received it.) condition. If the product fails the quality check process then no replacement will be initiated.
The refund policy is applicable in case the replacement of a damaged product is not available.
In case of refund, 20% Handling charges will be deducted from the order amount if a pick up is arranged. If the customer is ready to courier the product to the return address, then there will be no deduction and full amount will be refunded through available methods.
In case of online paid orders, customers' bank account details would be required and the refund would be credited within 7-10 working days from the date we receive the product. Alternatively, refunds can also be done via PayTM and Google Pay.